Extreme Audio Deals Store Policies
At Extreme Audio Deals, our mission is clear. We want to bring you the highest quality products at low, low prices, and give you the best online shopping experience possible. We are striving to be the best Electronics dealer on the web, and we're going to do it one customer at a time.
Payment
For your convenience, we accept the following payment methods:
• Credit Card (Visa, Mastercard, American Express, and Discover)
• Paypal®
• Bank Cashier’s Check
• Certified Check
• Money Orders*
(Please do not send cash)
Paying by credit card or Paypal will ensure immediate shipment of your item.
Almost all items ship the same day as ordered if paid by 1:00 p.m. EST.
All other payment methods will require a holding period for funds to clear,
and could significantly delay shipping time.
Shipping
All orders usually ship the same day as placed if paid before 1:00 p.m. EST.
We do our best to get your items out of our warehouse and onto your doorstep as quickly as
possible. Shipping charges are calculated based on product weight and size, and are
based on the carriers current rate. Unlike many other online retailers, we do not sell our
items “cheap” and then charge outrageous shipping and handling fees on the backend of checkout.
In order to best accommodate your needs, we offer a variety of different shipping services to
choose from. You will be prompted at the time of checkout to select one option. The default
shipping method is UPS Ground if no other option is selected. Most items have the choice of
upgrading to 3-Day Select or 2nd Day Air. We do combine shipping costs for multiple
item purchases and pass the savings on to you.
A complete shipping total will be calculated automatically for you once all items have been
added to your cart and you proceed to checkout. Or enter your zip code within the shopping cart
and click "Update" for a shipping quote. Shipping rates may increase for some items that
carriers consider oversized, overweight, or require special handling. A confirmation number will be
provided to you after your order is complete. Enter this number on the
Tracking Page
to view your invoice and package tracking information.
Please see below for approximate In-Transit
time for ground packages. This is a general representation of Ground transit times, and may vary at times. This map has been
provided courtesy of UPS.
Returns
Extreme Audio Deals provides our customers with a 30-day money back guarantee on all of our brand new products. If you are not satisfied with your product for any reason, you may return it within the first 30 days for a refund or merchandise credit.
A copy of the original invoice for the item must be included in the package. Items must be returned complete with all original parts/documentation. The item must be in “new” or “like new” condition. Any items returned without all the proper materials will be subject to a 15% restocking fee of the purchase price. Any missing or damaged accessories (i.e. remote controls, wiring harnesses) will be deducted from the credit amount.
Shipping charges are non-refundable except for items considered DOA (Dead On Arrival), and items must be returned freight pre-paid. DOA is defined as items that are inoperative at the time of 1st use. Notification of a DOA item must be received within 7 days of confirmed delivery, and a copy of the installation invoice from a reputable facility must accompany the item when returned.
No returns will be accepted without prior authorization from an Extreme Audio Deals representative. Please visit our Customer Service department to obtain an RGA (Return Goods Authorization) before sending any items back. The RGA number must be clearly visible on the exterior of the package, or the item will be refused and returned to sender. Any items that are cosmetically damaged or show signs of abuse will not be accepted for credit.
If the item needs warranty service, please see below for warranty policies and visit our Customer Service department for instructions on having the product repaired/replaced.
Warranty
All products sold by Extreme Audio Deals are BRAND NEW and include a warranty period. We do not deal in any used items. At times we will receive some factory refurbished items or resell open box items. These products are clearly marked as such and are sold at a significant price reduction. They can be found under the “Price Reduced” and “Open Box Items” sections of the store.
Warranty periods are as follows:
• Brand New items: Minimum of 1 year, full parts/labor coverage. Varies according to product and manufacturer. See item details for terms.
• Factory Reconditioned: 90 day limited warranty
• Open Box Items: 90 day limited warranty
Many products will carry a manufacturer’s warranty period. For those that do not, ExtremeaudioDeals.com will honor a full 1 year warranty period, covering parts and labor.
Warranty coverage will apply only to items used in a manner for which they were intended by the manufacturer and that have been professionally installed. The installation invoice from a reputable facility will be required. The product may be repaired or replaced at our discretion. Shipping charges to and from our facility or the manufacturer are not covered, and will be the customers responsibility. Warranty is void if specific serial numbers, manufacturer seals, or product stickers have been removed or otherwise altered in any way.
Warranty is void on any product deemed to be abused, improperly installed, or used in a manner other than for its intended purpose.
Abuse is defined as (but not limited to):
• Damaged or punctured speaker surrounds
• Burnt, blackened, or melted voice coils
• Chipped, bent, or broken frames
• Broken or bent speaker terminals
• Blown speakers or subwoofers are not covered
ExtremeAudioDeals.com shall not be held responsible for incidental loss of use, installation, removal, or reinstallation charges for any defective, returned, or exchanged units.
Claims must be filed with our warranty department PRIOR to sending any items back. Please visit Customer Service for further information.
30-Day Money Back Guarantee
Thank you for choosing Extreme Audio Deals as your consumer electronics supplier. We give you our best everyday to ensure that you are satisfied with your purchase. We back that up with our exclusive 30-Day Money Back Guarantee. If you are not satisfied with your product for ANY REASON, it may be returned within the first 30 days or order date for a full refund.** Contact our Customer Service department for details.
Terms and Conditions
The following terms and conditions apply to the use and purchase of items from ExtremeAudioDeals.com. The terms “you”, “your”, and “yours” reference the customer and the terms “we”, “us”, and “our” refer to extremeaudiodeals.com.
Product Detail
Product specifications are provided by and used with permission from the manufacturers of the products we sell. Specifications are subject to change at any time without notice. We cannot accept responsibility for inaccurate data.
Trademarks ™
All trademarks and trade names are the property of their respective trademark holders.
Copyrights ©
All content on our site is the property of extremeaudiodeals.com or our product suppliers. Product images have been provided by and used with the permission of their respective intellectual property rights owners. Under no circumstances may users reproduce, modify, distribute, republish, or display any content of this site.
Limitations and Exclusions
We reserve the right to update product detail, pricing, specifications, and warranty terms at any time without express notice. Published prices do not include applicable sales tax for select states or shipping charges. Shipping in-transit map has been provided by UPS, and is intended as a guide only. We disclaim any responsibility for accuracy of this resource. Extremeaudiodeals.com makes no representation as to being affiliated with the manufacturers of the products we sell.
Site Errors
We go to great lengths to ensure that content presented on our site is thorough and accurate. Being human as we are, mistakes can happen at times. We make no warranty or guarantee that all information contained on our site is perfect. Should an error be noted, please notify Customer Service, and any needed corrections will be made as soon as possible. We reserve the right to refuse or cancel any order that contains errors or inaccuracies, even after the order has been placed and paid. If payment has already been processed, a full refund will be issued.
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